Privacy Policy

Effective date: 01/06/2024
Last updated: 07/04/2026

Introduction

Virtual Focus respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we store it, and when we may share it with trusted third parties.

It applies when you visit our website, contact us, submit your details, or use our services.

Who We Are

Business name: Virtual Focus
Website: www.virtualfocus.co.za
Email address: Contact Virtual Focus
Address: 8 Athens Road, Table View, Cape Town, 7441
Information Officer: Charlene da Silva
Information Officer email: Contact Virtual Focus

The Information We Collect

We may collect personal information that you provide directly to us, including:

your name
email address
phone number
city or location
CV or resume information
cover letter information
LinkedIn profile details
employment and education history
skills, achievements, and career goals
profile photos or images you choose to share
messages and correspondence sent to us through forms or email

We may also collect technical information when you use the website, such as:

your IP address
browser type
device type
operating system
pages visited
time spent on the site
referral source
ad clicks and conversions

How We Collect Information

We collect information when you:

complete a contact or enquiry form
email or message us
send us documents or images
purchase a service
browse the website
interact with cookies, analytics tools, or advertising tags

How We Use Your Information

We use personal information to:

respond to enquiries
provide our services
review and optimise CVs, cover letters, and LinkedIn content
communicate with you about your order or enquiry
prepare and deliver files
process payments and keep business records
improve the website and user experience
measure marketing and advertising performance
prevent misuse, fraud, or technical issues
comply with legal and regulatory obligations

Career Documents and Profile Information

Some of the information you send us may be professionally sensitive, such as your CV, work history, education details, LinkedIn profile information, or profile photo.

By sending this information to us, you confirm that:

you are choosing to share it with us for service delivery
the information is accurate to the best of your knowledge
you have the right to share any document, text, or image you send us
we may review, edit, reformat, and optimise that content as part of the service

Analytics, Advertising, and Cookies

We may use cookies and similar tracking technologies to improve website performance, understand visitor behaviour, and measure advertising results.

This may include tools such as:

Google Analytics
Google Ads
Site Kit

These tools may collect information such as browsing activity, page visits, device information, ad interactions, and conversions.

We may also use cookies or tracking tools to support remarketing and advertising performance.

You can control cookies through your browser settings.

Third-Party Tools We Use

To run our website and deliver services, we may use trusted third-party platforms.

These may include:

Google Analytics for website usage insights
Google Ads for ad tracking and marketing performance
Site Kit for website reporting integrations
Canva for preparing or delivering formatted design files
Google Drive for storing, managing, or sharing working files and final deliverables

We may also use third-party providers for hosting, email, payments, file storage, and technical maintenance.

How We Share Information

We do not sell your personal information.

We may share your information only where reasonably necessary, including with:

website and hosting providers
payment providers
email and communication tools
Google services connected to analytics, advertising, and storage
Canva for design and delivery purposes
professional advisers where required
contractors or assistants involved in service delivery, if applicable
regulators or authorities where required by law

Cross-Border Processing

Some of the third-party tools we use may process or store data outside South Africa.

Where this happens, we take reasonable steps to ensure that your information is handled with appropriate care and only shared where necessary for business or service delivery purposes.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary.

This may include keeping information for:

responding to enquiries
completing and delivering services
managing revisions or follow-up support
maintaining business and accounting records
meeting legal obligations
resolving disputes

Suggested retention periods can be inserted here if you want them.

How We Protect Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

These steps may include:

password-protected systems
limited access to client files
secure cloud storage
updated software and plugins
controlled sharing with trusted service providers

No online system can be guaranteed to be completely secure, but we take reasonable precautions to protect the information we hold.

Your Rights

Subject to applicable law, you may request:

access to the personal information we hold about you
correction of inaccurate information
deletion where appropriate
objection to certain processing
withdrawal of consent where applicable

You may also lodge a complaint with the relevant regulator if you believe your information has been handled unlawfully.

Direct Marketing

We may contact you in relation to your enquiry or service.

Where we send marketing communications, you can opt out at any time by using the unsubscribe option where available or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their own policies where relevant.

Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal information from children unless legally permitted to do so.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest revision date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Virtual Focus
Email: Contact Virtual Focus
Address: 8 Athens Road, Table View, Cape Town
Information Officer: Charlene da Silva